Shipping policy

Shipping Policy

Processing Time:

• Orders are processed within 1-3 business days.

• Orders placed on weekends or holidays will be processed on the next business day

• After order gets processed our team will have a production time of (3-7 days)
  
  

• You will receive an email confirmation once your order has been shipped.

Shipping Rates & Delivery Estimates:

• Shipping rates vary based on location and will be calculated at checkout.

International Shipping:

• International shipping rates vary based on location and will be calculated at checkout.

• Customs, duties, and taxes are the responsibility of the customer and may vary based on location.

• Delivery times for international orders may vary due to customs processing.

Order Tracking:

• Once your order has shipped, you will receive a tracking number via email.

• Please allow 24 hours for the tracking information to update.

Lost or Stolen Packages:

• ESEN is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please check with your local carrier or neighbors.

• If an issue arises, please contact our support team, and we will assist in resolving the matter.

Returns & Exchanges:

• We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging.

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

• Refunds will be processed within 5-7 business days after receiving the returned item.

Contact Us:
If you have any questions regarding your order, shipping, or returns, please reach out to our customer support team at info.esen@esensn.com or connect with us under the Contact tab.